Do you need help with your PIN?

1. My PIN is locked. What should I do?
   
   If you’ve entered your PIN incorrectly multiple times and your card is locked, don’t worry – there’s a simple solution. Head to any Nosto ATM and either withdraw money or make a balance inquiry. We recommend confirming that you have the correct PIN, which was initially sent to you by mail. You can also find your PIN in your MyPortal profile.
   
   Once you’ve verified the correct PIN, follow the steps mentioned earlier at the ATM. If, for any reason, this doesn’t resolve the issue, or if you’re unable to check the correct PIN, please reach out to Kela. They can assist in unblocking your card or, if necessary, close your current card and send you a new one with a fresh PIN code.
   
2. I can’t remember my PIN. What should I do?
   
   No need to panic if you can’t recall your PIN. Simply log in to your MyPortal profile, where you can easily retrieve your PIN code. In case you don’t have access to MyPortal, get in touch with Kela. They can promptly close your existing card and order you a new one, complete with a brand-new PIN.
   
3. Where can I find my PIN?
   
   Your PIN is delivered in a separate letter, typically arriving shortly after your card. Take a look at the mail you received around the same time as your card, and you should find it there. Additionally, you can always access your PIN through MyPortal for quick and convenient reference.