# How to get a new card

If you ever find yourself in need of a new card, whether it’s due to loss or for any other reason, we’ve got you covered! Here’s a step-by-step guide to make the process as smooth as possible:

1.  **Secure Closure (if applicable):**\
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    If your card has been lost or misplaced, it’s crucial to ensure its closure for security reasons.\
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    Take control of this yourself through MyPortal. Not sure how? Refer to the instructions in the [MyPortal User Manual](https://elsprepaid.com/documents/myportal-user-manual-en.pdf).
2.  **Need a Replacement for Another Reason?**\
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    If your situation requires a new card but closure isn’t necessary, reach out to your Kela office.\
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    They are ready to assist you promptly and can facilitate the issuance of a new card.
3.  **Contact Your Kela Office:**\
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    For all card-related matters, your Kela office is your go-to resource.\
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    Reach out to them, explain your situation, and they will guide you through the necessary steps to get your new card.
4.  **Convenient Delivery:**\
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    Once the process is initiated, your new card will be issued and sent to you. The new PIN will be delivered in a separate letter after the card.