# Kela

[Terms and conditions](https://elsprepaid.com/documents/kela/card-terms-en.pdf)

## FAQs

-   [Have a problem with your PIN?](https://elsprepaid.com/en/kela/do-you-need-help-with-your-pin/)
-   [Need help with MyPortal?](https://elsprepaid.com/documents/myportal-user-manual-en.pdf)
-   [Is your card not working?](https://elsprepaid.com/en/kela/is-your-card-not-working/)
-   [How to get a new card](https://elsprepaid.com/en/kela/how-to-get-a-new-card/)
-   [Transaction declined?](https://elsprepaid.com/en/kela/transaction-declined/) [Find out more](https://elsprepaid.com/en/kela/transaction-declined/)
-   [Have you lost your card?](https://elsprepaid.com/en/kela/lost-card-what-to-do/)

### Contact in case of enquiries

Please contact the office where you collected / received your card.