How to get a new card.

 If you ever find yourself in need of a new card, whether it’s due to loss or for any other reason, we’ve got you covered! Here’s a step-by-step guide to make the process as smooth as possible:

1. Secure Closure (if applicable):
   
   If your card has been lost or misplaced, it’s crucial to ensure its closure for security reasons.
   
   Take control of this yourself through MyPortal. Not sure how? Refer to the instructions in the MyPortal User Manual.
   
2. Need a Replacement for Another Reason?
   
   If your situation requires a new card but closure isn’t necessary, reach out to your reception centre.
   
   They are ready to assist you promptly and can facilitate the issuance of a new card.
   
3. Contact Your reception centre:
   
   For all card-related matters, your reception centre is your go-to resource.
   
   Reach out to them, explain your situation, and they will guide you through the necessary steps to get your new card.
   
4. Convenient Delivery:
   
   Once the process is initiated, your new card will be issued and sent, or you can pick the card up from your reception centre. Please agree the method with the reception centre.