# Lost card. What to do.

If you’ve misplaced your card or, worse, it was stolen, don’t worry – we’ve got you covered. Here’s what you should do:

1.  **Temporarily Block the Card (If Unsure):**\
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    Head over to MyPortal, your trusty companion in managing your card affairs.\
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    You can temporarily block your card through MyPortal (check out our user manual [here](https://elsprepaid.com/documents/myportal-user-manual-en.pdf)).\
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    Feeling lucky? If you find your card, you can easily remove the temporary block and carry on as usual.
2.  **Permanently Close the Card (If Confirmed Lost or Stolen):**\
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    Certain your card is playing hide and seek or has fallen into the wrong hands? Swift action is key!\
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    Visit MyPortal promptly and proceed to permanently close the card (instructions can be found [here](https://elsprepaid.com/documents/myportal-user-manual-en.pdf)).
3.  **Can’t Access MyPortal? No worries:**\
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    Reach out to our Card Blocking service at 09 61500115​ for assistance.\
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    Important note: Closing the card won’t automatically summon a replacement. For that, you’ll need to get in touch with your reception centre to order a new card.\
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    Losing a card can be stressful, but we’re here to make the process as smooth as possible. Your security is our priority, and we appreciate your prompt action in these situations.