# Lost card. What to do.

If you’ve misplaced your card or, worse, it was stolen, don’t worry – we’ve got you covered. Here’s what you should do:

1.  **Temporarily Block the Card (If Unsure):**\
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    Please contact your Rise office as soon as possible.\
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    They can temporarily block your card.\
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    Feeling lucky? If you find your card, your Rise office can remove the temporary block and you can carry on as usual.
2.  **Permanently Close the Card (If Confirmed Lost or Stolen):**\
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    Reach out to our Card Blocking service at 09 61500115​ for assistance.\
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    Important note: Closing the card won’t automatically summon a replacement. For that, you’ll need to get in touch with your Rise office to order a new card. Alternatively, you can contact your office directly, explain the situation and they will close your card and issue a new one.\
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    Losing a card can be stressful, but we’re here to make the process as smooth as possible. Your security is our priority, and we appreciate your prompt action in these situations.